FAQ
Registration and Your Online Account
Q. Why do I need to register to shop?
Registering with us helps speed up the ordering process for you and allows you to keep track of your orders and refunds online.
Q. By registering, will I automatically receive marketing emails from you?
Yes, unless you obted not to sign up to receive marketing emails from us. If you do sign up, you can ask to be taken off our mailing list at any time.
Q. By registering, will you pass my details on to any other companies?
No, we will not pass your details on to other companies.
Q. What do I do if I have forgotten my password or my password does not work?
Please reset your password under the login area.
Q. What do I do if there is a problem with my order?
Our Customer Care team are here to help with any problems, please email: CustomerServices@minnies-boutique.co.uk
Q. What payment methods do you accept?
We accept most major debit, credit cards, Switch, Maestro, Visa Debit, Visa Electron, MasterCard
Q. Can I pay using a Minnies Gift voucher?
Unfortunately we are not able to accept minnies gift vouchers as a method of payment online at this time.
Q. Can I cancel my order?
Please use the returns label enclosed with your parcel. Once we have received the goods back, we will process a refund for you.
Q. Can I add to the order once I have placed an order?
Unfortunately not, you will need to place a separate order for anything else that you want to buy.
Q. Why has my bank card been declined?
Your bank will be able to let you know why your card has been declined. Please contact your provider as we only get told approved or declined, we receive no other details.
Q. Will Minnies deliver to oversea's?
Please contact customer services via the contact us page, only telephone orders can be processed for overseas deliveries these cannot be processed via the online shop at this time.
Q. what is Minnies exchange rate for over seas telephone orders?
We charge you for your order in Pounds Sterling. Your card provider will apply the exchange rate when your card is charged.
Q. My order as not gone through but I think minnies has charged me?
When you enter your card details to pay for your order, your bank automatically deducts the money from your available balance although it is not actually taken from your account until we despatch your order. If we do not despatch your order, Minnies do not charge you and the money is automatically put back onto your available balance by your Bank. This usually takes around 3 working days but the exact timeframe does depend on your card issuer and your bank. After tis time still no money please contact customer services.
Q. Can I Find out if and when you are getting new stock of sold out items?
Some of the items on our website do sell out quickly due to the massive high demand and unfortunately we are unable to tell you if we will be getting more of a particular item in. However, we regularly update our site so it's worthwhile checking again. Plus Minnies are actively updating customers of latest news and stock via our Blog and social net work sites on Facebook and Twitter, please make sure you click on the icons to keep updated.
Q. I have received the order but one of the items is missing?
Please check dispatch note to see what orders have been sent and if any notes have been noted for an item I.e. out of stock then contact us and our customer services team will contact the warehouse for you to find out more details.
Q. I have placed an order but then have received an email that is informing me that the product is out of stock?
Unfortunately, although our systems showed available stock when you placed your order, when our warehouse went to pick the item they found that there was no stock available. Although this does not happen often, when it does we have to cancel the item from the order and obviously we do not charge you for the item, Minnies use state of the art warehouse systems and procedures and ordering processes.
Q. I have received an incorrect item in my order what do I do?
If we send you the wrong item contact us at Customer Services: CustomerServices@minnies-boutique.co.uk
Q. My items are for business and I will need a full Vat receipt?
Please contact Customer Services: CustomerServices@minnies-boutique.co.uk